Shipping policy

Shipping

At Navan Emporia, we are committed to delivering your jewelry safely and quickly.

 

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotions, festive seasons, or high order volume periods, processing may take slightly longer.

 

Estimated delivery timelines: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather, or other factors beyond our control.

 

Shipping Charges

Free shipping on orders over CAD $150

Standard shipping charges are calculated at checkout.

 

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

 

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

 

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 3 days of delivery. We will work with the shipping provider to assist in resolving the issue.