Refund policy

Return & Refund Policy

 

Returns & Refunds

We want you to love your jewelry purchase. If you are not completely satisfied, we are here to help.

 

Return Eligibility

You may request a return within 7 days of receiving your order, provided:

Item is unused and unworn

Item is in original packaging

Tags and accessories are included

Proof of purchase is available

 

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Earrings, Customized or personalized items, Clearance or final sale items

 

Return Process

To initiate a return email: support@navanemporia.com, include: Order number, Item details, Reason for return

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

 

Refunds

Once we receive and inspect your return, approved refunds will be issued to the original payment method.

Processing may take 5–10 business days

Original shipping fees are non-refundable

 

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours with your order information and an uninterrupted 360^o unboxing video to process a refund or replacement.

 

How to Record a Valid Unboxing Video

Make sure your recording strictly follows these guidelines: Start before opening, show all 6 sides of the unopened, sealed package. Ensure the shipping label and tracking number are clearly visible on camera. Record continuously, keep the camera rolling without any cuts, pauses, or moving the package out of frame until the item is fully removed and inspected. Show the defect, zoom in closely on the damaged or missing areas.